Anonymous · regional fintech · platform
Acquiring migration — fintech cutover
Regional fintech migrated from a legacy acquiring stack to a modern dual-provider setup with no merchant-visible downtime and clean reconciliation from day one.
— problem
The blocker
Legacy acquiring vendor was holding the business hostage on rates and downtime. Migration looked simple in slides — until you counted 14 different webhook flows, 3 ledger schemas that did not match, and a chargeback workflow tied to support tooling that nobody had documented.
— solution
What we built
- Dual-provider integration with full webhook parity (idempotent on both sides).
- New settlement + reconciliation pipeline writing to an auditable ledger.
- Chargeback workflow rebuilt and connected to support tooling — disputable, not dispute-blind.
- PCI-DSS scope assessment + remediation backlog handed to client compliance team.
Outcome
Cutover completed in week 11 with zero merchant-visible downtime. Daily reconciliation has been 100% since go-live. The chargeback win rate doubled in the first 60 days because disputes were no longer ignored by default.
